Shipping policy

Shipping Policy

At United Prime Supply, we work to process and ship orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, and related issues.

1. Order Processing

Orders are typically processed within our normal business hours after payment has been successfully received and approved.

Processing times may vary depending on product availability, order size, business volume, wholesale or custom order requirements, and other operational factors. Processing times do not include shipping transit times.

United Prime Supply reserves the right to delay, hold, or cancel any order for verification, inventory, payment, or fraud-prevention purposes.

2. Shipping Areas

We currently ship within the service areas listed on our website. Delivery availability may vary depending on the destination, order size, and shipping method.

Some products, bulk orders, or oversized items may be subject to shipping limitations, additional charges, or special delivery arrangements.

3. Shipping Methods

Shipping methods are offered based on availability and may include local delivery, standard shipping, freight delivery, or other fulfillment options as determined by United Prime Supply.

Available shipping options, if any, will be presented at checkout or communicated separately for wholesale, bulk, or custom orders.

4. Shipping Charges

Shipping charges are calculated based on factors including but not limited to destination, weight, dimensions, order size, delivery method, and product type.

Additional shipping, handling, freight, residential delivery, liftgate, or special service fees may apply where relevant.

All applicable charges will be disclosed at checkout or provided separately before order fulfillment, where applicable.

5. Delivery Estimates

Any delivery dates or transit times provided by United Prime Supply are estimates only and are not guaranteed unless expressly stated otherwise in writing.

Delivery times may be affected by carrier delays, weather, holidays, incorrect shipping information, high seasonal demand, supply chain issues, access limitations, and other circumstances beyond our control.

United Prime Supply is not liable for delays in transit or delayed deliveries caused by third-party carriers or external events.

6. Local Delivery

For eligible orders and service areas, local delivery may be available. Local delivery timing, fees, and availability may vary depending on distance, order volume, scheduling, and product availability.

United Prime Supply reserves the right to determine whether an order qualifies for local delivery and to schedule delivery within a commercially reasonable timeframe.

7. Bulk, Freight, and Wholesale Orders

Bulk, wholesale, oversized, palletized, or freight orders may require separate shipping arrangements, scheduling, lead times, charges, and delivery terms.

Customers placing these types of orders may be contacted separately to confirm shipping details and applicable charges before fulfillment.

8. Accurate Shipping Information

Customers are solely responsible for providing complete and accurate shipping information at the time of purchase, including recipient name, address, phone number, and any delivery instructions.

United Prime Supply is not responsible for shipping delays, failed deliveries, additional fees, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

9. Failed Delivery and Returned Shipments

If a shipment is refused, undeliverable, returned, delayed, or requires re-delivery due to customer error, absence, refusal, restricted access, or inaccurate shipping information, additional fees may apply.

United Prime Supply is not obligated to reship, refund, or replace orders affected by such circumstances.

10. Risk of Loss and Title

Risk of loss and title to products pass to the customer upon transfer of the order to the shipping carrier, local delivery service, or customer pickup, as applicable.

Once an order leaves the possession or control of United Prime Supply, the customer assumes responsibility for loss, theft, damage in transit, delay, or delivery issues, subject to any rights that may apply under applicable law.

11. Damaged, Lost, or Missing Items

Customers must inspect orders promptly upon delivery.

If a package appears damaged, or if items are missing or incorrect, the customer must notify United Prime Supply within 48 hours of delivery and provide:

• full name

• order number

• description of the issue

• clear supporting photographs of the product, packaging, and shipping label, where applicable

United Prime Supply reserves the right to investigate the matter and determine, in its sole discretion, whether any remedy is appropriate. Notification does not guarantee replacement, refund, or credit.

12. Delays Beyond Our Control

United Prime Supply is not responsible for shipping or delivery delays caused by events beyond our reasonable control, including but not limited to weather conditions, natural disasters, labor disruptions, carrier errors, supply shortages, government actions, equipment failure, or force majeure events.

13. No Guarantee of Exact Delivery Date

Unless expressly agreed in writing, United Prime Supply does not guarantee delivery on any specific date or time.

Customers should not rely on estimated delivery windows for deadlines, move dates, job scheduling, or other time-sensitive purposes.

14. Policy Changes

United Prime Supply reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon posting on this page.

15. Contact Information

If you have questions about shipping, delivery, or order fulfillment, please contact United Prime Supply using the contact information listed on our website.