Refund policy

Return and Refund Policy

At United Prime Supply, we work to provide accurate product information, dependable service, and quality packaging and moving supplies for every order.

All Sales Are Final

All sales made through United Prime Supply are final. We do not accept returns, exchanges, or cancellations once an order has been placed, and we do not offer refunds under any circumstances.

No Refunds

United Prime Supply maintains a strict no refunds policy. This applies to all products, including but not limited to:

  • moving boxes

  • packing tape

  • stretch film

  • bubble wrap

  • mattress covers

  • moving blankets

  • newsprint

  • packing peanuts

  • specialty moving supplies

  • wholesale and bulk orders

Please Review Your Order Carefully

Customers are responsible for reviewing all order details before completing a purchase, including:

  • product type

  • size

  • quantity

  • color

  • specifications

  • shipping information

  • contact information

By placing an order with United Prime Supply, you acknowledge and agree that you have reviewed your purchase carefully and accept this Return and Refund Policy in full.

Damaged or Incorrect Orders

If you believe your order was received damaged or if you believe you received the wrong item, you must contact us within 48 hours of delivery at the contact information provided on our website.

Any such report must include:

  • your full name

  • order number

  • clear description of the issue

  • supporting photos of the product and packaging

United Prime Supply will review the issue and determine, at its sole discretion, whether any resolution is appropriate. Submission of a claim does not guarantee a refund, return, replacement, or credit.

Shipping Issues

United Prime Supply is not responsible for delays caused by carriers, incorrect shipping information entered by the customer, failed delivery attempts, or circumstances outside of our control.

Policy Updates

We reserve the right to update, change, or modify this Return and Refund Policy at any time without prior notice. Any updates will be posted on this page with immediate effect.

Contact Us

If you have any questions about this Return and Refund Policy, please contact United Prime Supply through the contact information listed on our website.